Covid-19 crisis: Jetstar should let passengers rebook flights at no cost
Kudos to Scoot for being flexible and allowing passengers to reschedule their flights for travel by March next year, in view of the Covid-19 outbreak.
The writer says Jetstar will not allow his family to rebook their flights to Japan unless they each pay a S$160 administrative fee.
Kudos to Scoot for being flexible and allowing passengers to reschedule their flights for travel by March next year, in view of the Covid-19 outbreak.
Like many others, my family of four is in a quandary.
We are scheduled to fly with Jetstar to Okinawa, Japan, during the school holidays next month. Owing to the epidemic, which the World Health Organisation has declared a global public health emergency, we would rather postpone our trip.
But Jetstar will not allow us to rebook our flights unless we each pay an administrative fee of S$160, both ways.
Our family will have to fork out S$640 to postpone our flights.
It is ridiculous as we chose to fly with a budget airline for the cost savings.
Yet in such critical times, Jetstar is inflexible.
We have had such a bad experience with Jetstar. Judging by the airline's handling of this matter, it will lose more customers in the long run.
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