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2.2 million Singaporeans yet to redeem SingapoRediscovers Vouchers; no plans to change June 30 deadline ‘for now’: Chan Chun Sing

SINGAPORE — Over 760,000 adult Singaporeans have redeemed their SingapoRediscovers Vouchers at least once by March 28, but another 2.2 million have yet to do.

People ride in a tour boat past the Flower Domes of Gardens by the Bay along Marina Bay in Singapore on Oct 11, 2019.

People ride in a tour boat past the Flower Domes of Gardens by the Bay along Marina Bay in Singapore on Oct 11, 2019.

SINGAPORE — Over 760,000 adult Singaporeans have redeemed their SingapoRediscovers Vouchers at least once by March 28, but another 2.2 million have yet to do.

However, there are no plans for the Government to change the scheme’s redemption deadline of June 30 “for now”, Trade and Industry Minister Chan Chun Sing said.

Mr Chan gave the figures in a written parliamentary reply on Monday (April 5) to questions from Members of Parliament Hany Soh (Marsiling-Yew Tee Group Representation Constituency), Mr Louis Chua (Sengkang GRC), Mr Melvin Yong (Radin Mas Single Member Constituency) and Mr Ang Wei Neng (West Coast GRC).

The MPs had asked about the uptake of the vouchers and the Government’s plans to boost redemption rates, as well as if the redemption deadline will be extended and if there had been any cases of abuse such as fraud, profiteering and resale of the vouchers.

Mr Chan said that collectively, more than S$108 million in vouchers and additional expenditure have been spent under the scheme.

The Government had announced in August last year that it would set aside S$320 million for the vouchers, which could be used from Dec 1, 2020 to the end of June 2021.

The scheme was named after an ongoing S$45 million marketing campaign by the Singapore Tourism Board (STB) to drive domestic spending and support the tourism sector which has been decimated by the coronavirus. 

In his written reply, Mr Chan said that STB will “intensify efforts” in the next few months to encourage the use of the vouchers.

“This includes sharing products and promotions across attractions, tours, and hotels, through STB and authorised booking partner channels.

“Merchants are also encouraged to continue creating interesting products or attractive bundles that will appeal to different groups of Singaporeans, or to work with each other to create such products.”

He noted that the vouchers were designed as a digital scheme that is readily accessible to Singaporeans as many are familiar with making online purchases.

For those who need more guidance, authorised booking partners for the scheme have provided booking assistance at more than 60 locations across the island.

He stressed that the digital scheme allows businesses to manage their capacity to be in line with safe management measures and minimises fraud.

“STB has been monitoring the usage of the vouchers closely. There have not been any cases of fraud or profiteering detected thus far,” said Mr Chan.

He added that STB and the authorised booking partners have also improved the user experience for members of the public — such as placing additional reminders on child discounts and booking of time slots — in response to feedback.

“We will continue to review and enhance the process where necessary,” he said, adding that the authorities will monitor the redemption rate over the remaining months “before considering if any extension of the redemption deadline is warranted”.

“Meanwhile we encourage Singaporeans to redeem their vouchers early so that they are able to select their preferred products and timeslots.”

Related topics

Chan Chun Sing SingapoRediscovers domestic tourism Singapore Tourism Board

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