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GrabFood, GrabMart to increase platform fees to 30 cents from April 22

SINGAPORE — Ride-hailing and delivery services firm Grab announced on Wednesday (March 31) that it will bump up its platform fee for GrabFood and GrabMart by 10 cents, up from its current rate of 20 cents from April 22.

Grab said that the increase in its platform fee would go into providing a safer and more efficient service, among other things.

Grab said that the increase in its platform fee would go into providing a safer and more efficient service, among other things.

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SINGAPORE — Ride-hailing and delivery services firm Grab announced on Wednesday (March 31) that it will bump up its platform fee for GrabFood and GrabMart by 10 cents, up from its current rate of 20 cents from April 22.

The move comes after Grab imposed a 30-cent platform fee for its ride hailing services last December.

In a message to users of its mobile application on Wednesday, Grab said that demand for deliveries has increased over the past year. Along with it, there was a need to provide a safer and more efficient platform for users and Grab’s delivery partners.

“In order to continue doing so sustainably, we will be adjusting our platform fee by 10 cents to 30 cents per order effective April 22, 2021. This will go towards maintaining current features and developing new ones,” it said in its message.

GrabFood is a food-delivery service while GrabMart is an on-demand goods delivery service.

Grab said that the increased fees will go towards investing in the safety of delivery partners and consumers in the “new normal” during the Covid-19 pandemic.

They will also go towards fraud prevention measures protecting delivery-partners and consumers from acts such as harassment and pranks.

There have been media reports on incidents where food delivery riders were made to deliver to fake addresses or to people who had not placed orders.

The firm will also invest in new features to help delivery partners find parking quickly so that consumers can have a more efficient delivery experience.

In its message, Grab said that the fee hike will result in upcoming new features to reduce the waiting time for delivery partners at stores. This means that consumers will be able to receive their orders more quickly.

Investment in enhanced fraud prevention measures will also give consumers greater peace of mind, it said.

“We look forward to delivering a better platform and experience for you and our delivery-partners.” 

Related topics

Grab platform fee delivery GrabFood safety fraud

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